Frequently Asked Questions
Everything you need to know about our curated paper goods and home office essentials.
What is the typical shipping time for orders?
We process all orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-21 business days depending on the destination.
Do you offer returns on stationery products?
Yes, we accept returns on unused and unopened items within 30 days of delivery. Please note that personalized or custom-made products are non-refundable.
Are your paper products eco-friendly?
Sustainability is a core value at Komorebi Stationery. Most of our journals and planners are made from FSC-certified recycled paper and printed with soy-based inks.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Do you offer bulk discounts for corporate gifting?
Yes, we provide special pricing for bulk orders and corporate gifts. Please contact our support team with your requirements for a custom quote.